Returns Policy

Business to Business transactions are not applicable to the following Consumer Returns Policy.

Please make every effort to ensure the goods you order are suitable for your requirements.

To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered.

Orders cancelled prior to delivery may still incur a charge due to administration costs and manufacturers restocking charges.

The cost and responsibility of returning goods to the return address shall be borne by you. In the event that we supply the wrong goods or damaged goods to you the cost of returning the goods shall be borne by us.

Please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we delivered the goods to you in error or they are faulty. In the unlikely event of goods being delivered faulty or damaged these will be collected and exchanged free of charge. Please check goods immediately upon arrival and notify us within three days of delivery.

You (The Consumer) have a fourteen day "cooling off period" after delivery. Goods which are not required can be returned providing they are in their original packing and in a saleable condition. In these circumstances the following terms will apply:

All goods must be returned undamaged and in the original packaging. Return of goods is subject to our terms and conditions.

You have a "Duty of Care" for any Goods delivered to You. Duty of Care requires that all Goods delivered to You are returned complete and undamaged with all accessories and instructions intact. The original packing must also be returned in reasonable condition. Please refrain from writing anything on the packaging as this will deem that the goods are not in a saleable condition.You will be liable for the total price of any Goods that are returned damaged or incomplete, or that otherwise do not meet the Duty of Care expectation.

Valves that have been supplied free of charge as part of a promotional offer can not be exchanged unless faulty.

Returned goods received in a damaged condition for any reason will not be accepted for restocking.

All boilers will not be accepted for return as boilers are tested extensively before delivery and due to high retest costs these are not usually accepted back by our suppliers and manufacturers. Please therefore ensure you have selected the correct product for your requirements ie. Heat Only, System or Combi boiler as well as the required output before purchase. If you have any doubts please consult your heating engineer or contact Inspired Heating for advice.

For products that are eligible for return, a restocking charge of between 15% to 33% will apply in all cases but maybe reduced if it is agreed that the return forms part of an exchange for an alternative purchase.

Special order items will not be accepted for return. Examples of special order products include but are not limited to, radiators in ral colours that are painted to order, sealed electric rails that are filled with heat transfer liquid to order and radiators that have towel bars fitted to order.