Our shopping cart automatically adds a £6.00 small order processing charge. If your total order value exceeds £100 exclusive of VAT, this £6.00 will be deducted at checkout.
In order to offer all products at the most competitive price, a small range of radiators incur an additional carriage charge for delivery - these include but not limited to Ultraheat Compact, Column, Planal, Klon, Linear, Sofi, Tilbrook, Karnak, Sovran, Petit, Trojan, Poplar, Portofino, Windsor, Buckingham, Hampton, Imperium, Kensington and Lanner radiator ranges. This charge is imposed by the manufacturer.
The price quoted is the price you pay on orders over £100, this applies to mainland England & Wales, a carriage charge may apply to some parts of Scotland and other extreme postal areas depending on location and the nature of the goods ordered. If an additional carriage applies to your order, we will contact you with details and cost of any additional charge. If you are unhappy with the additional charge, you can cancel the order immediately and we will refund you in full. We will not process any additional charge without your permission.
Delivery times vary from the next day to usually within 10 days - dependant on the product. All orders should be completed within 30 days. However, a few special order items may be in excess of 30 days and lead times for these product ranges are quoted on our online catalogue for your information. Orders are depatched from a local depot and we can normally deliver any day Monday to Friday that is convenient for you.
We recommend that you do not arrange a date with your installer until you are in full receipt of your goods and have inspected them for damage. We do our utmost to deliver goods as quickly as possible, however, we cannot take responsibility for any cost you may incur with your installer.
On arrival all goods must be inspected carefully for any signs of damage by the customer or agent, should you find any damage please ask the driver to take the goods back with them.
Please open all boxes or parcels as soon as they arrive, you have 3 days to notify Inspired Heating of any damage, shortages or incorrect items. If we are not notified of damage , shortages or incorrect items within this time, you agree to indemnify Inspired Heating in full against any losses we suffer as a result of your failure to notify us within 3 days.
Please note that any Products returned which you claim to be defective will be checked and verified by technicians. Any returned Products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the Product until full payment has been received by us for the return transport costs.
If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.
PLEASE NOTE: Our suppliers will only make one delivery, If you are not at the delivery address to accept the delivery a charge will be made to deliver a second time. There will be one person per vehicle and for health and safety the driver is only contracted to deliver curbside, delivery inside a customers property is at the drivers discretion. For large and heavy items please ensure there will be adaquate assistance in helping the driver unload.
Delivery dates are approximate and no liability is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage.
Please do not install your product if it is damaged, or incorrect as once it is installed you have agreed to it being in good condition.
If your address is difficult to find or there are any access issues then please advise us when placing your order to minimise any problems encountered during delivery. We always need to be informed if your property can not be reached with a HGV so that we can ensure a suitable vehicle is used.